Refund Policy

Our Satisfaction Commitment

At Jones Furniture Stripping, we stand behind the quality of our work. We strive for complete customer satisfaction with every furniture restoration project. If you are not satisfied with our work, we will work with you to make it right.

Deposit Policy

A 50% deposit is required to begin work on your furniture piece. This deposit is refundable if you cancel your project before work begins. Once restoration work has commenced, the deposit becomes non-refundable as materials and labor have been committed to your project.

Project Cancellation

Projects may be cancelled before work begins with full deposit refund. If work has begun, charges will be calculated based on work completed and materials used. We will discuss any cancellation charges with you before processing.

Quality Issues

If you are unsatisfied with the quality of our finished work, please contact us within 7 days of project completion. We will inspect the work and, if warranted, make necessary corrections at no additional charge. In rare cases where issues cannot be resolved, partial refunds may be considered.

Limitations

Refunds are not available for changes in customer preferences after work has begun according to original specifications, or for issues related to pre-existing furniture conditions that were disclosed during the initial assessment.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. Credit card refunds may take additional time depending on your financial institution's processing schedule.